Job DescriptionThe Company:Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are passionate about building and sustaining an inclusive and equitable working environment for all. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance, and hard work in a fun, rewarding, and quirky environment.The Team:The Order Management Team, based in Cognex’s Cork Distribution Centre, provides order fulfillment account management for Europe by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers. This team works in a fast-paced and challenging, but rewarding, environment.The Role:The Order Management Specialist’s role includes the daily booking of customer purchase orders in Salesforce and SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise. This includes purchase order validation, checking product availability, strict compliance with company booking policies. They also collaborate with key departments on order backlog, order prioritization etc.Essential FunctionsProcess email or faxed Purchase Orders from end users through Salesforce and SAPRetrieve orders from partner portal and process into SAPVerify pricing against customer contract or approved discount matrixVerify availability of productCoordinate with Purchasing to determine lead times when supply is not availableExercise discretion to prioritize product allocations when supply is not availableProvide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and SalesProcess customer returns and credit note requests in a timely mannerAnswer customer inquiries regarding order status, product availability and lead timesTroubleshoot customer issues, responding in timely mannerConsistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognitionComplete self-training modules in SAP as neededLog customer complaints (CCAR’s) in SAPCreate Salesforce cases to request additional addresses or contacts be added to SAPKnowledge, Skills & AbilitiesHigh-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitudeCustomer first mentalityStrong time management skills to effectively prioritize daily tasksDemonstrated initiative to resolve complex customer issues efficientlyAbility to work proactively and exercise judgmentStrong attention to detailStrong interpersonal, communication, and customer service skillsAbility to work with others in a professional, responsive, and courteous mannerAbility to work productively in a cross-functional team environmentStrong system skills, including Microsoft OfficeFluent German language skills requiredMinimum Education and Work Experience RequiredBS/BA degree in business2+ years of experience with account management and customer service in high tech environment#LI-PM1Additional Job Description
