2nd Level IT Support Engineer

SureCandidate Recruitment

Ireland
Permanent
Full-time

1 month ago

Our Client currently has an require for 2nd Level Support Engineer to join their expanding Support Team. This position will have responsibility for providing technical support users at both end user and server level.If you are interested in a position that offers you support to gain industry certification and a friendly positive work culture, we would be very interested in speaking with you.Responsibilities of 2nd Level Support Engineer:

Interact with users via telephone, e-mail and the web, providing technical support and problems solving abilities Identify, evaluate and prioritise user issues and complaints
Analyse user problems and formulate plans of resolution
Utilise all technical resources to solve user problems
Escalate unresolved issues to the support team as necessary
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Additional projects as required such as preparing system and user documentation and testing

Technical Experience Required:

Experience in providing technical support to enterprise level environment
Working knowledge of Microsoft (Windows Server, Active Directory, SharePoint and Exchange)
Setup, operation and troubleshooting of TCP/IP networking
Experience with Hyper-V, VMware ESX Server or VMware products

Certifications:

Microsoft or Cisco certification would be an advantage.

To be considered for this position applicants must be eligible to work and reside in Ireland (holder of an EC Passport or a Current Stamp 4 Visa).

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