About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.ResponsibilitiesOnboarding of new clientsAct as the main point of contact with the client and build relationships with external investment managers, internal partners across the Implementation team as well as Client & Data Solutions, in-house technology & product development partners, and senior management during the implementation processEstablish a consistent Implementation process and control framework in the EMEA region, following established process and controls in North America. Be in constant communication with North American management and partners for best practices and issue escalationProvide clients with transparency into the onboarding process, honestly presenting aspects of the project going well, and addressing those that are not in the spirit of resolving issues before they become project roadblocksManage multiple projects simultaneously from beginning to endFacilitate weekly client meetings including producing agendas, status reporting and document next stepsCoordinate and perform system configuration and testing as neededIdentify and communicate bespoke client requests and requirements and work with internal business and IT partners to addressWork closely with teams across the organization to ensure operational readinessAssist in developing implementation methodology standards, procedures and templatesOn an ongoing basis, collaborate with teams across the business to ensure onboarding process is up to date and effectiveEnsure all escalations are identified and communicated to management appropriatelyTravel as necessary to visit new clients and prospective clients (2-3 days per quarter)Required Knowledge & SkillsSelf-starter – Performs independently with coaching. Leads and directs the efforts of team, peers, stakeholders.Coordinates with teams across Front Office Solutions to improve client service quality and operating excellence.Ability to own, lead and deliver multiple issues/initiatives across multiple areas to improve the service delivery, efficiency and relationshipsProactively recommends and champions value added efforts to improve overall service quality and promote employee engagementExcellent written and oral communication skills.An effective communicator and facilitator with strong analytical and presentation skillsResults oriented, takes initiative to identify areas to add value and executes quickly and effectively.Highly flexible and adaptable to changeAttention to detailWorks with a sense of urgencyExperience creating dashboards and developing project metrics.Advanced knowledge of Microsoft Suite (Project, Excel, Word, PowerPoint).Ability to apply operational business practices and coordinate with other closely related areas to improve efficiency.Basic understanding of institutional investment industry, including markets and investment instruments.Basic understanding of investment operational processes, including transactional impacts, cash movements, and accruals.Basic understanding of accounting / reporting methods, including IBOR, ABOR, and True NAV to support complete and accurate data capture.Knowledge of performance measurement concepts. Understanding of performance benchmarks and their useQualificationsMinimum of 5-10 years of relevant / applicable experience at least five of which is performing project management functions, preferably in financial servicesPMP certification is preferredDemonstrated experience leading teams on complex initiativesB.A. or B.S. degree.A genuine desire and capability to work in a fast-paced, professional, inclusive environment which requires teamwork, well-honed problem-solving skills, frequent re-prioritization, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement and best practices.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
