Customer Support Manager (Part Time) - Galway

Dunnes Stores

Galway
Permanent
Part-time

29 days ago

We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.We currently have a vacancy for a Customer Support Manager (Part Time). As a Support Manager you will learn about the business while developing your product knowledge and people management skills. As part of the management team within your store, you will also ensure that our standards of customer care are maintained and improved on an ongoing basis.This position is 100 hours per month, circa 25 hours per week, scheduled between 3 to 4 days per week, which will include late nights and weekends.The successful candidate will have the following responsibilities:Key Responsibilities:

To deliver the Dunnes Stores principles of operations and customer service.
Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy
Ensuring all relevant trading safely and legal policies being in place and adhered to
Maximizing sales through analyzing sales data, department trading patterns and pre-empting customer needs and demands
Demonstrating through role modelling how to deliver excellent customer service ensuring the “Dunnes Stores Experience” customer service programme is delivered
Be constantly on the lookout for innovative ideas inside & outside the business
Coaching the team to be passionate and knowledgeable about sales, product availability, merchandising & display standards, variation prevention, pricing, ticketing, hygiene and most importantly customer service.
Provide feedback to senior managers on performance, key customer service developments and operational issues

Requirements:

Good communication, coaching and leadership skills.
Customer focused
Organizational and time management skills
Commercial mind-set and appropriate product knowledge
Problem solving & decision making
Merchandising skills
People management skills
IT skills
Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential

If this sounds like the job for you, please apply now and tell us why you would be perfect for this challenging and rewarding role!Dunnes Stores is an Equal Opportunities Employer#DunnesStores

Dunnes Stores

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