Cleaning Services Manager

Robinson Services

  • United Kingdom Limerick
  • Permanent
  • Full-time
  • 17 days ago
Bidvest Noonan is seeking to hire a dynamic contract cleaning services manager based on site for a client in Limerick City. This is a position that will suit an organised and energetic individual who is highly motivated and organised. The successful candidate will have a previous experience in Contract Management.Purpose of RoleThe client places a significant emphasis on customer service and best practice service delivery across the site on cleaning service line. Reporting to the Operations Manager, the role holder will lead, support, and guide the service supervisors and cleaning teams in the on-going operation and development of the services to ensure exceptional service levels, client satisfaction and continuous improvement to client and service users, enabling the attainment of set profit targets.This is a position that will suit an organised and energetic individual with great leadership skills as well as passion for service delivery. Successful candidate will ideally have previous experience as a Contract/ Soft Services Manager in contract services for at least 3 years. The cleaning services manager will be responsible for leading the service operation, ensuring the best service in delivered through operational hours.Key Accountabilities
  • Take responsibility for the management and development of the cleaning service line on the contract
  • Support the development of direct report to ensure they are capable of being successful in their roles
  • Grow and evolve the contract
  • Work with and support our client's Facilities Department and team members in the day-to-day service delivery
  • Maximize contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specification
  • Communicate effectively with the client, Bidvest Noonan team on a daily basis
  • Ensure staff retention and motivation and develop team members
  • Assist in the preparation and delivery of internal management information and client reports
  • To be accountable for the development of employees by identifying training needs and utilising resources provided by the company to progress their skills and knowledge
  • To ensure compliance with all company's HR policies and procedures across the contract
  • To actively encourage and promote team spirit and development
  • To recognize the potential for growth within the contract and for new business
  • To participate and represent the company at client meetings, monthly management meetings and ensure that all tasks set are completed within the designated timescale
  • To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews
  • Ensure the contract is operating to and exceeding the required specification and performance
  • Ensure business sector is fully compliant with Industry Standards, relevant employment legislation and Company procedures & policies
  • Endorse new Company initiatives and ensure they are implemented on site
Required Experience:
  • Demonstrable experience of Operational Management in Facilities Management with a high level of customer service focus
  • Experience operating across a large multi-building site preferable
  • Qualification to Degree standard in a relevant discipline is preferable, but not essential
  • Demonstrable experience of Client Relationship and Engagement Management
  • This role will require a certain flexibility to working hours, and availability to respond to out of hours emergencies
  • Demonstrable experience of delivering deadlines & budgets, business process awareness
  • Proven people management skills with the ability to communicate at all levels
  • Excellent knowledge in office applications in particular Excel / Word / PowerPoint
About YouAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Robinson Services