Aftersales Service Advisor

• To manage all service telephone and walk-in enquiries.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Reviews vehicle and customer history to identify potential additional work requirements (such as recalls, or items noted at last service).
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on the vehicle ensuring customer’s full understanding and authorisation.
• Ensure Vehicle Health Checks are carried out on each vehicle.
• Invoice off work completed.
• Complete warranty obligations in line
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
• Maintain relevant systems ensuring accuracy at all times.
• Completes any other appropriate activities as specifies by the Service Manager.

John Kelly Ltd