Customer Service Advisor - Hybrid Working
Capita plc
- Clonakilty, Co Cork
- €24,765 per year
- Permanent
- Full-time
- Providing excellent customer service with a key focus on doing the right thing for each customer - deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a wide range of queries across telephony / email / web chat / channels
- Previous experience within a similar role
- Proficient in using various computer applications and software simultaneously
- An attentive listener who can empathise and adjust to different customer needs
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
- On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
- Internal career progression and development opportunities - many of our management team started with us as Advisors!
- 20 days annual leave & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period
- Access to the Capita Pension Scheme
- Access to our Employee Assistance Programme
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores... the list goes on!
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