Service Manager
WGNSTAR
- Leixlip, Co Kildare
- Permanent
- Full-time
- Proven leadership skills and experience
- Physical stamina to work the duration of an 8-hour shift
- Technical aptitude
- A strong team player
- Have excellent organisational and time keeping skills
- Ability to adapt to different tasks
- Ability to lead and motivate a team – act as a leader and mentor
- Performance Management – acting as first point of contact for all complaints and carrying out grievance and disciplinary procedures as relevant
- Weekly, Monthly, Quarterly one-2-one meetings for overall team
- Managing all escalation’s made by the Shift Coordinator
- Responsible for coordinating all Service Contracts and to support and act as a single point of contact for our customers
- Responsibility for contributing to management initiatives, including site safety and protocol and ensuring that the expertise and resources of the organisation are available to support any agreed initiatives
- Coordinates, participates and reports on meetings between the support teams and customer
- Set strategy and direction for the operational functions to ensure ongoing value is added across the business
- Drive business development through quality focus and continuous improvement
- Resolution of customer’s issues whilst communicating effectively internally and externally and driving continuous improvement by leading and active participation in system failure investigations and investigation reports, execution/development of change control
- Provide expert support to Operations in all aspects of operational delivery
- Manage own Health and Safety, and that of any staff/contractors working under their direction
- Challenge existing company standards to ensure best in class.
- Accountable for the creation of communications and distribution to all employees in conjunction with the Head of Operations and HR Department
- Softworks System Administration – Responsibility for all timesheet creations, amendments and approvals
- Absence Management & Approve shift changes, vacation approval and organisation of coverage, absence coverage and overtime needs – reflecting as relevant in Softworks
- R&R Administration
- Performance Reviews and Ratings
- Involved in internal and external recruitment, candidate identification, interviews and offer recommendations
- Liaising with the HR Department on a regular basis
- Level 7 Management qualification desired but not essential
- Experience in a leadership role within a high-volume manufacturing environment or similar industry
- Ability to prioritise and maintain oversight across several functional areas
- Strong working knowledge of Microsoft office – with working knowledge of Excel
- Working knowledge of Time & Attendance system management and functional use
- Ability to wear PPE in a Cleanroom environment
- 100% compliance with all safety and protocol specs and regulations
- Have strong physical stamina to have the ability to stand, stoop, walk and reach for the duration of an 8-hour shift (breaks excluded)
- Discounted rates of on-site facilities
- Free on-site car parking
- Reward & Recognition Programme
- Employee Assistance Programme
- Learning and development
- Opportunities for career progression