Service Manager

WGNSTAR

  • Leixlip, Co Kildare
  • Permanent
  • Full-time
  • 1 month ago
WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!The Purpose of the RoleAs a Service Manager, you will act as the main point of contact for all matters arising in Operational activities on your Team, as well as all people management activities within your rostered team. You will champion and drive the core values of the company and act as a leader to your team.Person Specification
  • Proven leadership skills and experience
  • Physical stamina to work the duration of an 8-hour shift
  • Technical aptitude
  • A strong team player
  • Have excellent organisational and time keeping skills
  • Ability to adapt to different tasks
  • Ability to lead and motivate a team – act as a leader and mentor
Work Schedule39-hour regular working week (Monday – Friday)Principal Duties and Responsibilities
  • Performance Management – acting as first point of contact for all complaints and carrying out grievance and disciplinary procedures as relevant
  • Weekly, Monthly, Quarterly one-2-one meetings for overall team
  • Managing all escalation’s made by the Shift Coordinator
  • Responsible for coordinating all Service Contracts and to support and act as a single point of contact for our customers
  • Responsibility for contributing to management initiatives, including site safety and protocol and ensuring that the expertise and resources of the organisation are available to support any agreed initiatives
  • Coordinates, participates and reports on meetings between the support teams and customer
  • Set strategy and direction for the operational functions to ensure ongoing value is added across the business
  • Drive business development through quality focus and continuous improvement
  • Resolution of customer’s issues whilst communicating effectively internally and externally and driving continuous improvement by leading and active participation in system failure investigations and investigation reports, execution/development of change control
  • Provide expert support to Operations in all aspects of operational delivery
  • Manage own Health and Safety, and that of any staff/contractors working under their direction
  • Challenge existing company standards to ensure best in class.
  • Accountable for the creation of communications and distribution to all employees in conjunction with the Head of Operations and HR Department
  • Softworks System Administration – Responsibility for all timesheet creations, amendments and approvals
  • Absence Management & Approve shift changes, vacation approval and organisation of coverage, absence coverage and overtime needs – reflecting as relevant in Softworks
  • R&R Administration
  • Performance Reviews and Ratings
  • Involved in internal and external recruitment, candidate identification, interviews and offer recommendations
  • Liaising with the HR Department on a regular basis
Role Requirements
  • Level 7 Management qualification desired but not essential
  • Experience in a leadership role within a high-volume manufacturing environment or similar industry
  • Ability to prioritise and maintain oversight across several functional areas
  • Strong working knowledge of Microsoft office – with working knowledge of Excel
  • Working knowledge of Time & Attendance system management and functional use
  • Ability to wear PPE in a Cleanroom environment
  • 100% compliance with all safety and protocol specs and regulations
Physical Requirements
  • Have strong physical stamina to have the ability to stand, stoop, walk and reach for the duration of an 8-hour shift (breaks excluded)
Benefits of Working with WGNSTAR
  • Discounted rates of on-site facilities
  • Free on-site car parking
  • Reward & Recognition Programme
  • Employee Assistance Programme
  • Learning and development
  • Opportunities for career progression
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.WGNSTAR does not require assistance from Recruitment Agencies. Thank you.Equal Opportunities EmployerWGNSTAR is an Equal Opportunity Employer in accordance with The Employment Equality Acts. WGNSTAR places strong emphasis on equal employment, encourage diversity in the workplace, and apply an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

WGNSTAR