Receptionist

• Ensure all visitors and colleagues are signed in as specified by the Property procedures
• Ensure that clients are escorted to their hosts in a timely manner
• To book meeting rooms, whether the enquiry is via phone, email or in person
• The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.
• To Liaise with the onsite catering team to ensure everything is booked as requested
• Ensure the rooms are adequately stocked with Pens/Pencils/Papers.
• Communicate any key visitors or events to the Facilities Manager
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time
• Ensure Meeting Rooms are left tidy and clean for next meeting
• Achieve the highest standards of quality, service and presentation of the business. Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• Understand and strictly adhere to Cushman & Wakefield and client procedures and protocols of the building with regards Health & Safety, Security measures
• Integrate with the other members of the work place team
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
• Daily floor walks to ensuring all facilities are working properly, such as lighting and cleanliness and IT and reporting to the relevant helpdesk

• Solid educational background
• Customer service background essential
• IT Skills, Outlook, Excel, Word.

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• IT literate – be able to use booking systems

Cushman & Wakefield