Change Manager (Retail)

• Collaborate with cross-functional teams including Buying, Merchandising, Design, Operations, and IT to identify areas for improvement and develop change strategies aligned with business objectives.
• Lead the planning, execution, and monitoring of change initiatives related to retail buying, merchandising, and design, ensuring alignment with strategic goals and timelines.
• Assess organizational readiness for change, identify potential risks and barriers, and develop mitigation plans to drive successful implementation.
• Engage stakeholders at all levels of the organization to secure buy-in, foster collaboration, and drive alignment towards change objectives.
• Develop and deliver effective communication plans to keep stakeholders informed, engaged, and motivated throughout the change process.
• Provide coaching, training, and support to employees impacted by change, fostering a culture of adaptability and resilience.
• Monitor and evaluate the effectiveness of change initiatives, gathering feedback, analyzing performance metrics, and making adjustments as needed to drive continuous improvement.
• Act as a subject matter expert on retail buying, merchandising, and design practices, providing guidance and expertise to support strategic decision-making and innovation.

• Bachelor's degree in Business Administration, Management, Retail Merchandising, or related field. Master's degree preferred.

• Additional course or certification in Change Management
• Experience in the Retail sector
• Certified functional consultant in any one specific domain

• Excellent client-facing skills
• People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
• Team work and emotional intelligence
• Good self-management - continuous performance is both a goal and a mind-set
• Has an innovative approach - a bold thinker and doer, matching creativity with vigilance
• High value on openness and transparency

• Proven experience as a Change Manager or similar role, with a focus on retail buying, merchandising, and design (BMD) operations.
• In-depth knowledge of retail industry trends, best practices, and challenges, particularly in the areas of buying, merchandising, and design.
• Strong project management skills with the ability to lead cross-functional teams, manage multiple priorities, and deliver results in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Demonstrated ability to drive organizational change, build consensus, and overcome resistance to achieve desired outcomes.
• Experience with change management methodologies, tools, and techniques.
• Willingness to travel to Dublin weekly as required.

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