Textile Department Manager - Tipperary

Dunnes Stores

Tipperary
Permanent
Full-time

28 days ago

We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.The primary job function of the Department Manager is to take accountability for their department, ensuring the delivery of exceptional customer care, operational standards to maximise sales and profitability, whilst maintaining costs and controlling stocks.Inspiring performance of team through coaching to deliver outstanding results and customer service.The successful candidate will have the following responsibilities:Key Responsibilities:

To deliver the budgeted KPI plan for the department and any subsequent targets
To deliver the Dunnes Stores principles of operations and customer service.
Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategies
Ensuring all relevant trading safely and legal policies are in place and adhered
Maximising sales through analysing sales data, stock availability, department trading patterns and pre-empting customer needs and demands
In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales
Demonstrating through role modelling how to deliver excellent customer service, while ensuring the “Dunnes Stores Experience” customer service programme is delivered
Be constantly on the lookout for innovative ideas inside & outside the business.
Setting and implementation of the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework
To ensure that the Department complies with the layouts and adjacencies, and adheres to the merchandising standards and visual display guidelines communicated centrally
Responsible for leading and training your team in line with the brand training programme
Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
Ensuring all process and business changes are implemented as per the business requirement and on time
Ensure best practice in relation to driving IStore & Online sales are adhered to by all
Provide feedback to senior managers on performance, key customer service developments and operational issues

Requirements:

Good communication, coaching and leadership skills.
Customer focused
Organisational and time management skills
Commercial mind-set and appropriate product knowledge
Problem solving & decision making
Visual Merchandising skills
People management skills
IT skills
Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential

If this sounds like the job for you, please apply now and tell us why you would be perfect for this challenging and rewarding role!Dunnes Stores is an Equal Opportunities Employer

Dunnes Stores

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