Textile Department Manager - Kilkenny
Dunnes Stores
- Kilkenny
- Permanent
- Full-time
- To deliver the budgeted KPI plan for the department and any subsequent targets
- To deliver the Dunnes Stores principles of operations and customer service.
- Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategies
- Ensuring all relevant trading safely and legal policies are in place and adhered
- Maximising sales through analysing sales data, stock availability, department trading patterns and pre-empting customer needs and demands
- In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales
- Demonstrating through role modelling how to deliver excellent customer service, while ensuring the “Dunnes Stores Experience” customer service programme is delivered
- Be constantly on the lookout for innovative ideas inside & outside the business.
- Setting and implementation of the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework
- To ensure that the Department complies with the layouts and adjacencies, and adheres to the merchandising standards and visual display guidelines communicated centrally
- Responsible for leading and training your team in line with the brand training programme
- Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
- Ensuring all process and business changes are implemented as per the business requirement and on time
- Ensure best practice in relation to driving IStore & Online sales are adhered to by all
- Provide feedback to senior managers on performance, key customer service developments and operational issues
- Good communication, coaching and leadership skills.
- Customer focused
- Organisational and time management skills
- Commercial mind-set and appropriate product knowledge
- Problem solving & decision making
- Visual Merchandising skills
- People management skills
- IT skills
- Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential