Customer Success Partner Advisor - North America Late Shift
SAP
- Galway
- Permanent
- Full-time
- Develop a trusted relationship with key stakeholders and decision makers
- Understand and respond to customer needs bringing the customers value in to focus.
- Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.
- Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions.
- Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
- Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
- Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
- An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid
- Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
- Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
- Excellent communication, enthusiastic, strong work ethic and a positive attitude
- Bachelor or Honours Degree an advantage
- 3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Experience in working in global / virtual teams is an advantage
- Work with customer assignments located in North America. CSP is required to align their daily shift pattern with local North America business hours Monday-Friday 3-11pm (Shift allowance allocated)
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 394192 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 394192Posted Date: Apr 30, 2024Work Area: SalesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Galway, IE, H91W3P8Job alert