Italian and 2nd Language (Spanish/French/German/Portuguese) Customer Service Representative Customer Service Representative
Cpl Group
- Dublin
- Contract
- Full-time
- Handling requests on missing payments
- Providing information on previous payment
- Provision of information on cheques
- Provision of movements carried out
- Provide consultancy concerning the most efficient methods of payments available
- Provide customers with information on the choice of payment methods
- Process changes to instructions regarding payment tools
- Process changes of personal data and customer addresses
- Process changes on payment preferences
- Handle enquiries on payment methods, Western Union and cheque payments.
- Handling queries relating to proof of life procedures
- Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
- Excellent knowledge of Microsoft Office products
- Ability to function in a fast-paced environment where standard of quality and timeliness are established
- Must possess excellent PC skills
- Must be goal orientated
- Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
- Must possess superior listening skills
- Ability to deliver information at customer's knowledge level in an understandable manner
- Strong interpersonal skills and ability to think independently and follow through effectively
- Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
- Must be numerate and possess excellent attention to detail