Spa Therapist - Luxury 5-Star Hotel & Award-Winning Spa
Spa Elite
- Killarney, Co Kerry
- Permanent
- Full-time
- Ability to demonstrate knowledge and understanding of a service culture
- Performs body and esthetical treatments
- Understanding of the guests needs is an essential part of this role
- Ability to take a proactive approach to understanding guests needs and desires
- Responsible for achieving sales targets
- Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase
- Encourage clients to return to the Spa by recommending an ongoing treatment programme and cross selling the other business centres in the Spa
- Maintain a sound knowledge of all treatments, packages and any promotions
- Participate in demonstrations/ events as required
- Ensure that daily sales figures are accurately recorded
- Carry out in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified
- Execute all treatments to an exceptional standard expected at all times by Killarney Hotels
- To part take in work based training in the ESPA products and maintain knowledge of beauty trends
- Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the Spa standards
- Ensure opening and closing procedures are performed as per Killarney Hotels guidelines
- Report any guest complaints to the Spa Manager so that they can be handled promptly and effectively
- Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager
- Qualified with a ITEC or CIBTEC diploma or higher
- Trained experience in facials, massage, waxing, tinting, manicures & pedicures
- Must have excellent Customer Service skills
- Must be able to work as part of a team
- Fluency of the English language, both verbal and written, is essential
- Competitive salaries
- Complimentary meals whilst on duty
- Pension Schemes
- Employee Discounts
- Career Development
- Training
- Tax saving Schemes
- Employee Social Events
- Complimentary laundry of company-provided uniforms
- On-site state-of-the-art Staff Accommodation – subject to availability