Technical Support - French speaking desk

• Provide technical assistance to customers via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Guide customers through step-by-step solutions
• Escalate unresolved issues to the appropriate department
• Teach customers how to properly use their devices and software
• Ensure proper recording and documentation of customer interactions
• Identify and suggest additional products or services that may benefit customers

• Fluent in French and English
• High school diploma or equivalent
• Proven experience in a technical support role, L1
• Excellent problem-solving skills
• Strong communication skills, both verbal and written
• Ability to explain technical concepts to non-technical individuals
• Patience and empathy when dealing with frustrated customers
• Familiarity with Windows and Mac operating systems
• Knowledge of basic networking concepts and protocols
• Ability to multitask and prioritize effectively
• Detail-oriented and organized
• Willingness to learn and adapt to new technologies
• Ability to work independently or in a team environment
• Customer service experience is a plus

LogicMelon