Expert Specialist, Customer Meeting Services, HCP Contract to Pay, – Romanian Speaking
Eli Lilly
- Cork
- Contract
- Full-time
- Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
- Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
- Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
- Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
- Ensure compliance with data capture requirements to support the Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
- Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
- Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
- Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
- You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager
- Ability to handle complexity and utilize analytical skills, with attention to detail
- Ability to proactively & effectively analyze & resolve problems
- Ability to effectively prioritize and complete key tasks and deliverables
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
- Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team member
- 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
- Associates Degree (or equivalent work experience)
- Fluency in Romanian and English language essential. Additional Language an advantage
- Experience in Sales Force, SAP P2P module, MS Office
- Experience with Contracting systems an advantage
- Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
- Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.
- Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals
- Focus on measuring & improving our Healthcare Professional’s experience with the CMS process & teams
- Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
- Actively work with the core team members & Global and International teams to drive improvements for processes