Reservations Agent

• Experience in a guest facing role in hospitality and/ or in business administration
• Previous work experience in the front office role or reception (preferable but not essential)
• Ability to use software packages, email and word applications
• Superb communication skills, attention to detail and a strong focus on customer service
• Task-driven individual and ability to multitask
• Ability to work well as part of a team
• Deal with reservations calls in a clear, effective and confident manner while relaying reservation details in a friendly manner

• Uniform provided
• Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop
• Equal opportunity for training and career development with the Gleneagle Group
• Paid internal and external training days
• Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt

• Complimentary bus to and from town centre
• Free onsite car parking
• Free meals, tea & coffee on duty

• Discounted leisure club membership for family members
• Special rates for family and friends in our hotels and self-catering properties
• Discounted dining rates for family for special occasions
• Paid online training prior to starting
• Employee referral bonus

• Employee of the Month
• Annual Employee Gala Awards Event
• Annual staff party and children’s party
• Staff discount on gifts in our hotel shop
• 2-night stay for two people in a hotel of your choice after 12 months service
• Discounted tickets for specific INEC or hotel entertainment events

• Access to trained mental health first aiders
• Access to the Quiet Room

Gleneagle Hotel & Apartments