Front Office Manager
Druids Glen Hotel & Golf Resort
- Wicklow
- Permanent
- Full-time
- To establish and implement standards, ensuring all services offered are of the highest 5* quality and all employees are trained in the delivery of same.
- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
- To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
- Providing guidance and direction to team members, including setting performance standards and monitoring performance.
- Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.
- To ensure compliance in relation to Health & Safety and statutory requirements.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- To maintain a strong visible presence in the department.
- Ability to recruit, train, develop and retain team members.
- Previous experience in a similar position within a 4-5* property.
- A full clean driving licence is essential for this role.
- Excellent attention to detail and the ability to motivate self and team.
- Strong, professional communication skills are essential, both oral and written.
- Previous experience in a high-volume property.
- Fully competence in the property management system, HOTSOFT or similar.
- The ability to work under pressure, on their own initiative and have a passion for the hospitality business.