Grade lll Clerical Officer

• Provide office support, answer queries and provide a reception / telephone service
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Be able to take meeting notes
• Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
• Maintain accurate up to date records filing systems and records (computerised / paper copy)
• Assist in and / or prepare reports as necessary
• Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
• Action all communications in a timely manner
• Undertake any other administrative support and assignments as directed
• Represent the service in a positive manner

• Make phone calls to and take phone calls from members of the public
• Use email as a form of communication when required
• Promote and maintain a customer focused environment
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager

• Handle sensitive and confidential information as per GDPR guidelines
• Actively participate in innovation and support change and improvement initiatives within the service
• Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate

• Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively

Cpl Group