Handle medical related complaints including investigations and follow-up
liaise with different parties to collect information and resolving issues;
Escalate case to Legal / Medical Director for advice when necessary;
Reply clients' complaints by phone/ in writing;
Prepare report for periodically review by relevant parties.
工作要求
Registered Nurse with valid practicing certificate
4 - 5 years of relevant experience in nursing duties for medical clinics/hospital
Candidate with hands-on complaints handling and clinical experience is an advantage
Excellent command of both written and spoken English and Cantonese
Good interpersonal and communication skills
Knowledgeable in general nursing information, and keep up-to-date with medical information and development
申請及上載Please read through the following Personal Information Collection Statement before submitting your application.Personal Information Collection Statement (Job Application)1. Introduction1.1 Quality HealthCare Medical Services Limited ("we", "us" or "our") are committed to protecting the privacy and security of your personal data.1.2 This Personal Information Collection Statement is prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). It should be read together with our .1.3 If you have any queries regarding our Privacy Policy Statement or this Personal Information Collection Statement, please contact our Customer Service Manager at (852) 8301 8301 or .2. Purpose of Collection2.1 Your personal data will be used to process and manage your job application with us.3. Direct Marketing3.1 We will not use your personal data provided through our website for the purpose of a job application for direct marketing.4. Security and Retention4.1 Please refer to our for our policies in respect of the security and retention of your personal data.5. Data Access and Correction5.1 As a data subject, you have the right to request access to and correction of your personal data. We have the right to charge a reasonable fee for processing your personal data access request.5.2 To exercise this right, please send your request in writing to:-By post:People TeamQuality HealthCare Group6/F, Tower 1, The Quayside77 Hoi Bun Road, Kwun TongKowloon, Hong KongOr, by email:Note: This Personal Information Collection Statement may be amended from time to time. You should check for updates on this webpage.Aug 2022I agree with the terms and conditions and privacy policyPlease upload your application letter and full resume with applied position, current salary and expected salary.Application Letter上載Resume上載
File size: 3 MB or below. Format: Word or PDF only
All applications will be treated in strict confidence and data collected will be used for recruitment purposes only.
Applicants who are not contacted within one month may consider their applications unsuccessful for the specified position.