Restaurant & Bar/Coffee shop - Supervisor/Captain/Waiter/Waitress/Hostess (餐廳和酒吧/咖啡廳 - 主管/領班/服務員/餐廳接待員)

Novotel Citygate Hong Kong 諾富特東薈城酒店

  • Hong Kong
  • Permanent
  • Full-time
  • 15 days ago
Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive from Hong Kong International Airport, with close proximity to Hong Kong Disneyland, Asia World-Expo and Ngong Ping 360. Connected to both hotels is Citygate Outlet Mall, a shopping and entertainment complex and only a few minutes walk to Tung Chung MTR Station.Restaurant & Bar - Captain/Waiter/Waitress (餐廳和酒吧 - 領班/服務員)
  • Minimum 1 year western cuisine experience
  • Responsible for running the floor, such as sitting arrangement, taking orders, serving the food to our guests and restaurant cleaning
  • Outgoing and energetic personality, with good customer service, interpersonal and communication skills
  • Good command of spoken English
  • Overnight shift will be an advantage
  • 至少1年西餐經驗
  • 負責管理樓層,例如座位安排、接受訂單、為客人提供食物以及餐廳清潔
  • 外向、充滿活力,具有良好的客戶服務、人際溝通能力
  • 良好的英語口語能力
  • 通宵班會優先考慮
Hostess (餐廳接待員)
  • Assist to manage reservations and table arrangement
  • Act as Restaurant Ambassador by greeting and seating guests in a warm and professional manner
  • Handle guests' enquiries by phone following hotel's standards and procedures
  • Achieve high level of customer satisfaction by engaging with guests proactively, being attentive to their needs and response timely throughout the dining experience
  • Perform other reasonable tasks assigned by management
  • Set up table according to reservation plan;
  • Meet and greet guest in a professional manner;
  • Ensure side stations are stocked sufficiently and tidy at all times;
  • Maintain neatness and cleanliness of the restaurant.
  • Overnight shift will be an advantage
  • 協助管理預訂和餐桌安排
  • 充當餐廳大使,以熱情專業的方式迎接客人並就座
  • 按照飯店的標準和程序透過電話處理客人的詢問
  • 透過在整個用餐體驗中主動與客人互動、關注他們的需求並及時回應,實現高水準的客戶滿意度
  • 執行管理層分配的其他合理任務
  • 依預訂計劃擺桌;
  • 以專業的方式迎接和迎接客人;
  • 確保邊站庫存充足且始終整潔;
  • 保持餐廳的整潔和清潔。
  • 通宵班會優先考慮
Coffee shop- Supervisor/Captain/Waiter/Waitress (咖啡廳-主管/領班/服務員)
  • Set up table according to reservation plan;
  • Meet and greet guest in a professional manner;
  • Ensure side stations are stocked sufficiently and tidy at all times;
  • Maintain neatness and cleanliness of the restaurant.
  • Minimum 1-year relevant experience;
  • Experience in hotel is preferred;
  • Initiative and good customer service skills;
  • Willing to work on shifts in a competitive, energetic and dynamic environment;
  • Good command in both English and Chinese
  • Overnight shift will be an advantage
  • 依預訂計劃擺桌;
  • 以專業的方式迎接和迎接客人;
  • 確保邊站庫存充足且始終整潔;
  • 保持餐廳的整潔和清潔。
  • 至少1年相關經驗;
  • 有飯店工作經驗者優先;
  • 主動性和良好的客戶服務能力;
  • 願意在競爭激烈、充滿活力和充滿活力的環境中輪班工作;
  • 良好的中英文能力
  • 通宵班會優先考慮
Interested parties, please send your resume with current and expected salary to :Human Resources Department
Novotel Citygate Hong Kong
51 Man Tung Road, Tung Chung, Hong Kong
or by e-mail: [email redacted, apply via Company website]
or fax: 3602-8893
or visit our hotel’s website: www.novotelcitygate.comAll personal data will be for recruitment purpose only.www.novotel.com
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