Station Officer-High Speed Rail
MTR Corporation Limited香港鐵路有限公司
- Jordan, Hong Kong
- Permanent
- Full-time
- Perform station duties such as platform supervision, train service recovery, station inspection and crowd control
- Operate Customer Service Centre and handle Automatic Fare Collection system and equipment
- Provide world-class customer services in accordance with the service standards and targets.
- Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages)
- A minimum of 2 year’s work experience, preferably gained in travel or hospitality industries
- Proficient in English, Cantonese and Putonghua, with knowledge of simplified Chinese characters
- Effective and empathetic communication skills and strong customer-centric mind-set
- Possession of a valid travel document to the Mainland of China
- Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$21,500 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award)
- Reporting for duty during adverse weather will be eligible for related allowances
- The above position offers a Joining Bonus of $12,000, subject to the terms and conditions of the relevant programme
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