Helpdesk Technical Support Officer - Corporate Clients

Hutchison Telecommunications

Tsing Yi, Hong Kong
Permanent
Full-time

27 days ago

Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.Responsibilities:Work in client's datacenter and server room per timely request. * Provide first line technical support for technical issues via incoming call

Provide helpdesk support for corporate clients on:5 G Wi-Fi router, mobile device, etc
Require onsite support if necessary

Requirements:Able to work in client's datacenter and server room, fulfilling their requirement/SLA per timely request. * Certificate or Diploma in computer or related disciplines

2 years' or above working experience in I.T. related filed and proof solid helpdesk background
Basic troubleshoot knowledge on Windows, Office, Mac, 5G CPE, Mobile device (e.g. iPhone, Android, Windows)
Good interpersonal and communications skills
Strong sense of responsibility, well organized, detail-oriented and self-motivation
Good command of both written and spoken English and Chinese
Customer service handling background is an advantage
Candidate with more experience will be considered as Senior Officer

Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as full range of other employee well-being provisions.Interested parties, please apply with full resume, present and expected salary, by clicking “APPLY NOW”. Please quote the reference number on the e-mail subject.We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.

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