IT Support

• Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures.
• Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking.
• Monitors, installs, troubleshoot, and upgrades desktop and laptop based solutions.
• Provides Tier 1 support for WAN, LAN and Windows based solutions including but not limited to: Office365, Active Directory Management and Backup Operation.
• Ability to continuingly improve the Help Desk and other day-to-day processes.
• Ability to work within a team.
• Create and update documentation as changes are made.
• Ability to communicate effectively.
• Ability to seek out, manage and work with vendors.
• Supervise local IT support of remote site.

• Requires a Bachelor degree in Computer Science or equivalent experience.
• Experience with supporting sourcing organizations.
• More than 2 years’ experience of IT Help Desk with focus on desktop and laptop environments.
• CCNA, MCSA, MCITP, ITIL certificate is preferable.
• Experience with server and network security in an enterprise environment.
• Experience with support of AD, TCP/IP, DNS and DHCP services.
• Experience with support of Hyper-V, SQL Server, Terminal Server and Backup Exec.
• Requires excellent communication skills.
• Requires a strong customer service orientation.
• Requires strong vendor management experience.
• Requires project management experience.
• Must adhere to all standard operating procedures.
• May require some travel providing support extension to other offices.
• Must be able to effectively operate as a member of a cross-functional Global team.

Classy Wheeler