Customer Service Assistant (Receptionist/ Concierge)

ATAL Engineering Group 安樂工程集團

Kwai Chung, Hong Kong
Permanent
Full-time

26 days ago

Established in 1977, ATAL Engineering Group (“ATAL”) is a leading electrical and mechanical (“E&M”) engineering service provider headquartered in Hong Kong, with operations in Macau, Mainland China, the United States and the United Kingdom. Serving a wide spectrum of customers from public and private sectors, ATAL provides multi-disciplinary and comprehensive E&M engineering and technology services in four major segments, including Building Services, Environmental Engineering, Information, Communications and Building Technologies (“ICBT”) and Lifts & Escalators.At ATAL, we empower our people through our “Supportive and Caring” culture and working environment so that they could develop their competence and well-being at work and beyond.We invite talents who aspire to open a new and challenging career page and are passionate in developing their career further. For more information, please visit our website https://www.atal.comJob Description:

Greet and welcome visitors and guests in a professional and friendly manner.
Provide excellent customer service by addressing inquiries and providing accurate information about the company.
Answer and route incoming phone calls, taking messages and provide assistance as needed.
Maintain a visitor log and issue visitor access as necessary.
Manage the reception area as well as lift lobby and foyer, ensuring the facilities are in good condition, clean, organized, and presentable at all times.
Schedule and manage appointments, meetings, and conference room bookings.
Perform any other related duties as assigned.

Requirement:

High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven work experience as a receptionist or in a similar customer service role
Good communication skills, both verbal and written, with the ability to convey information clearly and politely.
Basic knowledge in using customer service software/tools and Microsoft Office applications.
Flexibility to adapt to changing priorities and handle a high volume of customer inquiries.
Ability to maintain confidentiality and handle sensitive information with discretion.
Positive attitude and willingness to learn and a good team player.

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