Digital Business Analyst

• Handling support enquiries from all frontline channels & acknowledgement
• Working closely with business users & handle escalations, identifying innovative ways to increase customer satisfaction
• Triaging incidents, assessing business & financial impact and escalate accordingly
• Liaising with the stakeholders and follow up with IT team
• Building and maintaining relationships with business stakeholders
• Identifying the problem areas & improvement opportunities to feedback into product backlog
• Recommending product & platform improvements, contribute in delivering them
• Working closely with the team as an individual contributor, and willing to working with other project BAs for small projects

• Bachelor of Business Administration, computer science, engineering or equivalent
• At least 1-2 years of experience in handling customer facing enquiries & troubleshooting
• Tech savvy with quick learning & adapting to changes quickly
• Ability to work under pressure, face & handle clients & business stakeholders to advocate our platform usage
• Resilient, quick learner, good team player
• Good troubleshooting & problem-solving skills to ensure resolving customer issues
• Fluent in Cantonese, Mandarin & English

AXA