Customer Service Officer

DBS Bank

Hong Kong
Permanent
Full-time

2 months ago

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Responsibilities

Assist Customer Service Manager to oversee the customer service and counter operations of the branch
Manage the overall staff and branch administration, ensure staff adherence to the internal and external regulatory requirements

Requirements

Post secondary or above
Minimum 3 years' relevant experience in branch operations, of which 1-2 years at managerial eve
Sound knowledge of branch operations and banking related ordinances
Strong communication and leadership skills with high problem solving capability
Customer-oriented with good interpersonal skill
Fluent in Mandarin & English are required
HKIB Certified Banker preferred
Fulfillment of requirements under the Enhanced Competency Framework preferred

Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.

DBS Bank

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