Donor Service Assistant / Officer
Save the Children
- Hong Kong
- Permanent
- Full-time
- Conduct outbound calls to donors including welcome call, fail payment reminder, upgrade and reactivation campaign
- Respond and maintain hotline and emails inquiries from donors
- Maintain and retain donor relationship through emails and phone calls
- Handle all types of donation processing including cash, cheque and credit card transactions
- Assist in administrative or reporting support when required
- Assist in our regular donor engagement events
- Provide any ad hoc support as requested by line manager
- Secondary education – HKCEE/DSE or above
- At least 2 years working experience in customer service or telemarketing, candidate with less experience may be considered as Donor Service Assistant
- Fluent in both spoken and written English and Chinese. Mandarin is an advantage.
- Proficiency in English & Chinese word processing
- Good knowledge of computer application such as MS Office
- Customer service oriented with good telephone manner
- Good team player, dedicated, with empathy, and passionate to work in NGO
- Strong interested to work for good cause serving the children in the community
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