Application Consultant Payroll/HR Support (Norwegian Speaking)
Unit4
- Granada
- Permanente
- Tiempo completo
- Process and solve cases incidents and service requests in a timely and qualitative way;
- Investigate, process and document application problems passed to the Application Support team;
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
- Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.
- Be responsible for some customer accounts. Follow up cases from specific customer and have meetings with the customer.
- Be involved in internal activities and projects within global support.
- ICT related Bachelor level of knowledge;
- Strong communication skills and fluent in Norwegian and English (verbal and written);
- Experience from Norwegian payroll/HR processes in an ERP system (essential);
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
- Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
- Previous experience of working in a Customer Service environment is an advantage;
- Strong analytical skills and out of the box thinking is an advantage.