Client Relations Manager (VIP / Private Client focused) - Top Luxury Brand (CI-JL-26216)

• Build and maintain strong relationships with VIP clients, providing personalized attention, exceptional service, and addressing their needs and preferences.
• Act as the primary point of contact for VIP clients and ensure their satisfaction and loyalty.
• Serve as a representative and ambassador of the brand, embodying its values, image, and standards.
• Promote brand awareness, product knowledge, and advocate for the brand's unique selling points.
• Identify opportunities to drive business growth and expand the client base.
• Proactively seek new VIP clients and foster relationships with potential high-value customers.
• Collaborate with sales and marketing teams to develop strategies to attract and retain VIP clients.
• Maintain a comprehensive database of VIP clients, including their preferences, purchase history, and contact information.
• Utilize customer relationship management (CRM) tools to track interactions, manage follow-ups, and personalize the customer experience.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Provide appropriate solutions and ensure customer satisfaction. Collaborate with relevant departments to address and resolve any client-related concerns.

• Previous experience in client relationship management, preferably in a luxury or high-end brand, is typically required.
• Experience working with VIP clients and achieving sales targets is highly valued.
• Exceptional interpersonal and relationship-building skills are essential to effectively engage with VIP clients, understand their needs, and establish long-term relationships. The ability to create a personalized and memorable experience is crucial.
• Proven sales ability and business acumen to drive revenue growth and achieve sales targets.
• In-depth knowledge of the brand, its products or services, and the luxury market.
• The ability to articulate the brand's unique selling points and effectively communicate its value proposition to clients.
• Excellent verbal and written communication skills, along with strong presentation and public speaking abilities. The capability to represent the brand professionally, communicate effectively, and engage with clients at various levels.
• Strong attention to detail and organizational skills to manage client information, track interactions, and ensure accurate and timely follow-ups. Proficiency in using CRM systems or similar tools is beneficial.

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