Senior Business Process Analyst

• As the key stakeholder to regularly review the business process in order to minimize the operational risk and improve the efficiency & productivity.
• Assist the Manager in formulating the workflow design in align with system capability.
• Assist to perform business process re-engineering, gap analysis & improvement, and change management.
• Liaise with internal & external parties to execute and follow up the operation flow improvement & new initiatives.
• Prepare monthly reports with data analysis to highlight improvement areas for management decision.
• Work closely with business users & IT to understand the requirements and enhance the functionality in system, and to ensure product/project delivery within the plan schedule.
• Follow through the integration of IT system for different business, to ensure smooth transition of migration and integration process.
• Assist in managing project deployment, implementation and support, by designing implementation process and testing scenarios, and conducting UAT.
• Provide administrative supports including preparation of proposal, projects monitoring and coordination.
• Handle ad hoc projects as assigned.

• University degree or equivalent in Business Administration, Statistics, Operation Management or other related disciplines
• A minimum of 3 years’ relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background
• Solid experience in project management and control procedures would be an advantage
• Customer and result-oriented, energetic and well-organized person with strong interpersonal and communication skills
• Strong numerical and analytical ability to identify key issues and solutions systematically
• Proficiency in MS office applications
• Good command of both spoken and written English and Chinese (Cantonese and Putonghua)

Classy Wheeler