Billing Team Senior

• Responsible for the timely and accurate invoicing for large and Key Global Accounts
• Sets up, manages and reconciles customer accounts
• Point of contact for internal and external customers, vendors and partners for related portfolio enquiries
• Research and identify trends, develop robust methods to improve results
• Support Billing Supervisor and Senior Supervisor in achieving departmental and company wide goals in line with the business plan.

• Invoice clients in accordance with the agreed billing frequency, aligning with billing teams that support shared global accounts
• Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
• Investigate complex queries in relation to premium/invoices/commissions, supporting portfolios under own remit as well as department overall
• Provide detailed analysis and reporting on invoicing, commissions and credit control on a standard and non-standard basis.
• Management and oversight of transactions resolving and reconciling issues and payments
• Proactively manage workload to remain within turnaround times, supporting also the report of daily department statistics
• Maintain accurate files for each client in respect of related products, coverage and contacts
• Carry out other adhoc tasks as required to meet business requirements
• Deputising as required for Supervisor.
• Systematically monitoring and auditing each team member’s performance to ensure service standards are maintained.
• Delegate workloads within the team and review processes to identify improvements with a view to increase efficiency, cost containment and the provision of a high level of service to customers
• Provide and organise effective coaching, support and guidance to the Team, utilising experience providing feedback and encouragement.
• Coordinate with New Business/Account Manager & Client Support on the set up and renewal of business as necessary.
• Represent the Billing Department during client visits.

• Reporting in to the department manager
• Supporting large and global accounts

• 1-3 years invoicing/billing/administration experience preferred

• Strong interpersonal skills with excellent written an communication skills
• In depth knowledge of process, procedures and systems
• Good business and product knowledge
• Ability to organize, prioritize and manage workflow to meet individual and team production standards
• Attention to detail, with high level of accuracy
• Ability to work under own initiative
• Strong customer focus with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
• Strong coaching skills
• Good numeric/analytical skills

The Cigna Group