External Account Manager (Ready Mix)
Tarmac
- Cardiff
- Permanent
- Full-time
- You will be the first and main link between Tarmac and our pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships
- You will strategically manage a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets
- Identify opportunities to maximise our cash position through efficient and effective trading
- Provide the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach
- Be at the forefront of any significant RMX projects on the horizon and devise an advance plan of action to maximise Tarmac potential at securing a programme of works
- Creation and management of project pipeline
- Work closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business
- Forward prepare your colleagues and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements
- Regularly review each account; looking for ways to improve and adapt our offering to benefit both Tarmac and our customers
- Provide the Commercial Manager with monthly key metrics and performance rating reports, identified underperformance or issues with solutions to drive business improvement
- Demonstration of managing and developing customer accounts
- Commercial understanding of our business within sector
- Working cross-functionally to deliver customer requirements
- Be able to utilise commercial tools and forecasts in your normal working day
- Basic concrete and screed knowledge
- Influencing skills, negotiation skills, change management skills
- An excellent understanding of regional market
- Understanding of the competitive landscape
- High level of drive & determination to succeed
- Ability to identify customer needs and build solutions, along with comprehensive product knowledge
- Company Car
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
- Training and development opportunities