Digital Support Analyst
Greene King
- Burton upon Trent, Staffordshire
- Permanent
- Full-time
- 33 days Holiday - With the opportunity to buy an additional 5 days!
- Life Assurance - Up to 4 times your salary!
- Discounted Dental & Health Insurance
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount
- Free employee assistance program - Mental Health, well-being, Financial, and Legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so, you can enjoy a weekend away without breaking the bank
- Refer a friend - Who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
- Retail discounts - Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
- The chance to further your career across our well-known brands - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
- Be responsible for Incident Management; technical triage, ticket management through internal and 3rd party support teams and proactively monitor
- Manage CI changes through IT's change control process and for any security enhancements or remedial activities and management of changes raised through projects
- Work closely with internal IT and Digital teams to identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms that meet Greene Kings requirements
- Managing Web Application Firewall to ensure security standards are being
- Excellent customer communication skills
- Hard working with the ability to work under pressure and the self-motivation to work unsupervised
- Persistent/tenacious
- Experience in Supporting and Implementing Digital solutions
- Knowledge of:
- Microsoft Azure Cloud Hosting
- Web Application support
- Common application monitoring tools
- Domain Management
- SSL Certificates
- Security
- Investigating/Troubleshooting IT Server Infrastructure related incidents
- With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls