Technical Services Representative Europe

Sherwin-Williams

  • España
  • Permanente
  • Tiempo completo
  • Hace 2 meses
Job Description:The Customer Technical Services Representative is responsible for providing technical support to Packaging Customers for the Beverage business in the Geographical region assigned.Responsibilities:Main Tasks
  • Travel to customer operations to solve problems, coordinate project work or implement technology.
  • Manage product trials at designated customer facilities.
  • Troubleshoot on-line technical problems
  • Advise customers of product line changes and improvements.
  • Maintain customer technical service issues on file for follow-up.
  • Train customers on product knowledge and application methods.
  • Handle customer complaints within lines of authority and manage process to resolution.
  • Assist with equipment installations and various line or equipment modifications/adjustments.
  • Maintain contact with laboratory on current technical issues
  • Support laboratory, when required, in evaluation of samples.
  • Provide correct technical information on projects to technicians, chemist/engineers, customers or other groups as required.
  • Communicate extended product knowledge in Packaging technology.
  • Communicate competitive information, new products and selling issues to organization
  • Support specification/product recommendation approval process.
  • Assist customers in preparing coating specifications to meet product applications.
  • Provide cross segment support to colleagues
  • Contribute to the territory market development plan.
  • Identify potential problems and work with the managers to resolve.
  • In conjunction with Projects Manager, develop, recommend, and implement solutions related to own or other projects.
  • Attend coatings seminars and trade shows
  • Assist customers with product inventory control/re-ordering.
POSITION CHALLENGES:
  • Ensure customer quality and service expectations are consistently met; eliminate or reduce customer complaints.
  • Help the organization to achieve or exceed sales and profitability goals, and improve roll through gross margin
Qualifications:POSITION REQUIREMENTSFormal Education:
  • Secondary school level education.
  • Higher level education in a related field
Knowledge & Experience:
  • 3 years' Field Based experience.
  • 5 years' Field Based experience.
Technical/skill Requirements:Required:
  • Skills in solving technical problems in both the field and lab/service center
  • Competence in data analysis
  • English language and good communication skills
  • Good interpersonal skills
  • Customer oriented
  • Teamwork skills
  • Good Computer skills: CMR, Microsoft Office and Teams are essential
  • Valid driver's license
Preferred:
  • Knowledge of packaging application techniques
  • Metal coating experience
  • Packaging industry experience
  • Mechanical experience and/or aptitude
  • Quick and independent problem-solving
**Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**#LI-MZ1About Us:Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!Eligibility to WorkYou will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Sherwin-Williams