Front Of House Manager
Volkswagen
- Cambridge
- £30,000-32,000 per year
- Permanent
- Full-time
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
- Working with all members of the Centre team to implement quality processes and procedures, ensuring that they are effective and that HSO requirements are met.
- Carrying out necessary investigations, spot checks and audit activities and promoting the discussion of the reports and information to monitor actions and responsibilities allocated as a result.
- Taking a lead on all quality matters, particularly those that impact Customer Satisfaction.
- Organising regular management quality review meetings and liaising with auditors, managers and others to ensure the Centre employs best practice measures.
- Producing all necessary reports and required information on a regular basis.
- Customer service manager, or similar, within the industry, essential.
- Previous responsibility in customer service feedback and reports.