Consulente del servizio clienti (italiano)

NCC Casablanca

  • Casablanca
  • CDI
  • Temps-plein
  • Il y a 2 mois
Fast learners, meticulous, stoic, and disciplined candidates are talents we look for. • Provide front line support to our customers via live chats, phones & emails promptly. • Answering queries and resolving client issues regarding our products, platforms, and promotions in accuracy. • Address customers’ feedbacks as well as complaints professionally, responsible for meeting customers’ expectation. • Liaising with other departments and to keep up with the progress to ensure clients’ queries are solved in timely manner. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. • Attend to ad-hoc tasks as assigned by Team Lead.
Profil Recherché Requirements: • Diploma or above. • Must be fluent in Italian in terms of written and verbal communication skills. • Proficiency in additional languages such as English will be an added advantage. • Willing to accept rotational shift work (including weekends if required). • Proficient in Microsoft Office and basic computer skills. • Excellent communication and interpersonal skills. • A logical and analytical approach to problem solving. • Strong ethics, with ability to manage confidential information. • Sharp time management skills and strong sense of responsibility towards duty. Desirable: • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). • A genuine interest in working in financial markets and client services. • Strategic thinker with an analytical mind and strong problem-solving skills.
Avantages sociaux et autres Attractive salary, Language bonus, Performance bonus, Open-ended contract, CNSS from day one, Paid training, Private health insurance,
Amplitude horaire Rotatif (8:00 - 23:00)

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