Senior Business Analyst - Multiple Locations
UnitedHealth Group
- Makati City, Metro Manila
- Permanent
- Full-time
- Define business rules and identify processes which are repeatable to participate in primary discussions for the development of automated remediation strategies
- Drive results through partnering within their own and across external teams
- Independently create and adhere to short-term project plans to deliver tasks on time and efficiently provide status
- Independently communicate, monitor, and attempt to resolve any issues impacting daily productivity including system outages, program downtime, secure access requests, etc., without prompting
- Follow established processes without supervision
- Be a resource to answer questions and resolve issues, primarily during offshore only hours
- Support team to execute fully on established processes
- Achieve productivity goals by managing the team during offshore only hours and providing a status update and progress report each day
- Must participate in hands on error analysis, remediation and testing to maintain acceptable throughput and meet all business goals
- Develop and maintain working relationships with individuals across a variety of functional areas
- Work with Cirrus proprietary software architecture to evaluate and support both upstream and downstream applications with tie-ins to the fulfillment delivery process
- Lead workflow modelling sessions to ensure business partners are engaged appropriately
- Create specific workflows with the Subject Matter Experts from various domains (Fulfillment, Member, Member/Group, Provider, Claims, Configuration, etc.) to visualize As-Is and Future state processes
- Acquire and maintain working knowledge of integrated systems that support the fulfillment error queue and surrounding systems
- Work directly with business stakeholders to support the migration of legacy systems through the identification of potential impacts to fulfillment error queues
- Prepare and execute test scenarios for initiative(s) crossing multiple applications
- Responsible for gaining proficiency in new applications as needed
- Assess data sources for accuracy, potential new requirements for tagging/analytics/platform specificity
- Hand-off data that requires research to the appropriate partner/s with enough detail to help the partner/s research
- Close the loop on outstanding issues and hand-offs
- Work with data sources and production issue resolution teams to resolve data and functionality errors
- Participate in User Story discussions from grooming through demo and acceptance to confirm that all process related logics are covered and adhered to
- Work with value stream owners and subject matter experts to monitor quality assurance and mitigate long-term risk to fulfillment operations
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- 5+ years of experience in healthcare operations, analytics, or testing
- Experience in analysis of business process and workflow and providing an evaluation and process improvement recommendations
- Experience creating business cases and requirements for operational improvements, testing and/or automation of quality initiatives
- Experience creating fact-based recommendations, using Microsoft suite applications and features such as PowerPoint and Excel graphs
- Experience with PC-based software programs and automated database management systems (Microsoft Office Suite)
- Experience presenting their findings via facts and compelling visuals.
- 3 - 5 years of business requirement experience
- 3 - 5 years data research experience
- Agile Knowledge
- Proven track record of process improvement
- Cirrus experience
- Resource/Team Subject Matter Expert experience