Vendor Program Manager (Tech MNC / Advertising)

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Vendor Program Manager
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

• 5+ years of work experience in consulting, operational strategy or sales coaching
• Experience communicating and presenting insights and recommendations to executive teams
• Experience leading and influencing cross-functional teams and aligning partners to shared goals
• Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)
• Operational and project management experience running strategic projects with cross-functional teams
• Experience in vendor management

• Manage the process and framework for gathering customer experience inputs and insights for the APAC business.
• Deliver strategic recommendations to business and cross-functional teams to enable small business growth across company's platforms e.g. customer journey mapping, product recommendations
• Chair large quality assurance calibration sessions with internal and external stakeholders, resolving differences and providing clarity to drive alignment
• Build strong relationships and drive alignment across multiple cross-functional partners to ensure a consistent cross-channel experience across segments.
• Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams to action.
• Monitor outsourced partners compliance, adherence, and productivity.
• Manage independent auditing programs and workforces.
• Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and sensitive customer feedback signal.
• Develop and assess customer experience through direct contact interactions and trend analysis.
• Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions.
• Provide thought leadership and advocate for small businesses.

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to Xinyang.liu@Adecco.com
• All shortlisted candidates will be contacted

Adecco