Customer Service Representative

Vibe Recruit

  • Neath, Neath Port Talbot
  • Permanent
  • Full-time
  • 20 days ago
My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.The primary role of the customer service representative is to provide excellent customer service to a global customer base.As a Customer Service Representative you will be required to:
  • Process all customer enquiries and purchase orders in a timely manner
  • Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints
  • Develop strong interpersonal links with internal and external customers
  • Take responsibility for customer information in system, monitoring and updating to ensure accuracy
  • Work with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.
  • Develop and build strong working relationships with internal sales and new business development teams.
In order to be successful in this role, you will need:
  • Proven track record customer service or internal sales role preferable
  • Good IT skills
  • High level of attention to detail
  • Excellent understanding of outstanding customer service
  • Process driven and great attention to detail
  • Good communication and organisational skills
This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30For immediate consideration, please forward your CV to Saskia at Vibe Recruit today.Vibe Recruit is acting as an Employment Agency in relation to this vacancy.Get similar jobs like these by emailIf you are a human, ignore this field Create alertBy submitting your details you agree to ourShare this jobUnit 3a, Lakeside Court, Llantarnam Park, Cwmbran, NP44 3GA01633 289510info@viberecruit.comAll content copyrighted Vibe Recruit. Registration number: 11606364 © All rights reserved

Vibe Recruit