Appel à tous les représentants du service à la clientèle bilingue Postulez maintenant et commencez
Telus International
- Casablanca
- CDI
- Temps-plein
Profil Recherché What will you do? The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities: • Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services. • Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about. • Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending. • Simultaneously navigating through multiple systems and tools while interacting with customers. • Processing customers' orders and ensuring its accuracy and completion • Participating in continuous training sessions and sharing best practices • Provide customer care when necessary • Maintain adequate proficiency in products and platforms supported • Communicate with the supervisor, team members, and other teams regarding problems , solutions, and trends, Who are you? • EXPERIENCED IN SALES!!! • You have a good sense of service and listening skills • You have a very GOOD level of French and English (bilingual profile) • Candidate must be adaptable to changing work schedule (Night shift) • A first experience in a call center is desirable but not necessary, a full training and support will be given. We are looking for talented and passionate people like You! Join our team! Apply now and be part of the #FeelGoodCompany.
Avantages sociaux et autres What do we offer? • Vouchers for Ramadan!!!! • Competitive salaries and bonuses • Attractive Health Insurance • Personalized training oriented to developing your customer service skills • Learning tools that you can have accessible at any time (and just a click away!) • Career opportunities • And so much more!!!Time rangeRotating hours (44h/week)Net salary + bonusesInteresting package (Fixed salary + attractive bonuses)
Amplitude horaire Rotating hours (44h/week)
MonCallCenter