Room Service Team Leader
Spire Healthcare
- Edinburgh Midlothian
- Permanent
- Full-time
- To work in close liaison with the clinical staff dealing with the varying needs of the hospital in relation to Hotel Services
- Ensuring cleaning jobs are completed and signed for in accordance with cleaning schedules and procedures.
- Compliance with all Health and Safety at Work Regulations including COSHH
- Taking meal orders from patients and visitors
- Observing all dietary requirements as identified on nurses list and ensure patients menu choice is compatible
- Responsible for the service (including clearing and washing) of food and beverages to patients, visitors and staff
- Responsible for presentations of patients' trays as per patient tray policy
- Responsible for the prompt collection of all used trays, crockery, cutlery and glassware.
- Offering and serving refreshments before and after a meal and as required at patients or visitors requests
- Ensuring that all crockery and cutlery is presented to the patient clean and undamaged
- Washing, drying and putting away of returned trays, crockery, cutlery and glassware
- A passion for delivering excellent customer service
- Proven ability to build rapport with customers
- Excellent communication skills
- Excellent interpersonal and judgement skills
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free Parking onsite