Customer Care Expert - Dutch Speaker
Wix
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Provide care to our users through calls, chats and email
- Get to know each user's business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
- Help them solve problems while exposing additional ways they can achieve their goals and succeed online
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to make sure our users' experience is the best possible
- Work with all other departments and product teams, and liaise with them about our users' needs
- Native level in Dutch and fluent English
- At least 1-year of customer service experience (in any industry)
- Located and eligible to work full-time in Poland
- You hold yourself to high-performance standards and work to improve constantly
- You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
- Communication skills enable you to solve problems thoughtfully and effectively
- Fast learner and adaptable
- Tech savvy and eager to explore new technologies