APS.34.24 - Cards Operations Officer

APS Bank

Malta
Permanent
Full-time

14 days ago

Job DescriptionJOB TITLECards Operations Officer/ClerkLEVEL/BANDTC12/14DEPARTMENTOperationsDIRECT REPORT (JOB TITLE)Senior Cards Operations OfficerOverall Purpose of the PositionResponsible for the day-to-day duties of the Cards Services Unit a business critical function of the Bank, with direct impact on customers, financial, reputational and regulatory implications. The jobholder is responsible to ensure that the administrative functions and enquiries are performed at an optimal level. This position reports to the Card Operations Manager within Operations.Operational Responsibilities· To carry out daily activities in relation to the issuing and maintenance of APS Cards mainly reconciliation of card and pin orders, mailing of cards, captured cards, checking and settlement of supplier invoices and monitoring of card stock levels.· To monitor the execution of automated tasks mainly RPAs and uploading of card transaction files and report issues to ensure timely execution of critical processes within unit Service Level Agreement.· To support in the preparation of daily clearing and settlement, monthly reconciliations, KPIs and periodic regulatory reporting.· To handle and solve incoming queries from the Branches, Contact Centre and Voice of the Customer in an efficient manner and respond to customer enquiries in relation to Debit and Credit Cards.· To support in the processing of Card Transaction disputes.· To maintain updated records of all card order and maintenance requests.· To process the monthly credit card statement run.· To perform general administrative duties including ordering of stationery and other functions, which are essential to the proper operation of the unit.· To backfill other staff members as required.· To assist in compiling the information related to complaints to ensure resolution in the most efficient and effective manner.· To maintain an excellent working relationship with internal and external stakeholders.General Responsibilities

To submit any reports, and/or participate in any projects and activities as may be directed from time to time.
To adhere to the Bank's policies, guidelines and underlying procedures at all times.
To ensure high quality/standard of work and service throughout.
To perform any other duties that may be assigned from time to time.
To attend training as requested by the Bank

Qualifications, Skills & CompetenciesMandatorySkill· Have excellent verbal and written communication skills.· Meticulous, takes initiative and possesses excellent analytical skills· Be reliable, organised, and able to work under pressure.· Be team player while still being able to work independently when needed.· Committed to self-development and enjoy working in a dynamic environment.· Customer driven with strong focus on quality of service..ExperiencePossesses some knowledge in the area of card operations.QualificationPossess, or in the process of obtaining, a banking or related professional qualification.DesirableSkillBe computer literate and conversant in MS Office applications.Experience-Qualification-Position level (1 being the highest level)Head of DepartmentManagerial & Specialist PositionsMiddle Management & Specialist PositionsTechnical & Clerical Positions

APS Bank

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