Sr. Software Engineer - Global Operations
Visa
- Ashburn, VA
- $102,300-130,500 per year
- Permanent
- Full-time
- Execute automation initiatives for mission critical 24/7/365 operational procedures that are used to operate applications, services, networks and systems in a multi-datacenter and multi-processing environment across various locations around the world.
- Function as a key software engineer contributing directly to automation development, continuously enhancing it to drive automation adoption, AIOps adoption and next generation tooling to increase efficiency, productivity, and precision operation.
- Closely partner with various operations teams to understand various operational procedures, monitoring/alerting solutions, change procedures, phone management, ticket support and execute strategic automation plan to drive efficiency and accuracy.
- Apply creative thinking/approach to determine solutions that further automation goals and align with our technology strategy.
- Drive adoption of internally developed and external tools/technologies that lead to efficiency.
- Train and collaborate with operations staff on the operation of automation systems and tools, and support their implementation, including the development of training material, standard operating procedures, and validation testing.
- Build and maintain source code repositories for all automation code
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
- Proficiency in scripting and automation skills, converting manual and maintenance functions into fully orchestrated automation
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Bachelors or master’s with a STEM major (Science, Technology, Engineering or Math)
- 4+ years relevant work experience with technical automation engineering experience and/or strong commercial software development experience.
- Deep knowledge and experience on automation engineering, robotic process automation, systems engineering, change procedure automation, AI/ML technologies (monitoring/alerting automation, observability automation, configuration management automation, smart alerting, dynamic topology mapping, auto ticket triage, deployment automation, infrastructure orchestration, and analytics) and secure software development practices.
- Strong experience using programming languages like python, java, c# etc and/or automation software like Ansible, UIPath, automation anywhere, ActiveBatch, Arago HIRO AI ITSM etc., - with the ability to lead through ambiguity while partnering across organizations.
- Strong experience in researching the latest automation and AIOps trends and proposing advanced tooling/solutions for frontline operations management.
- Experience leveraging on-prem datacenters as well as AWS/Azure/GCP to monitor/alert and change highly reliable and scalable private and public cloud applications.
- Understanding of network, systems, storage, compute, operations and ITSM processes.
- Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
- Proven track record of taking research concepts from ideation to productization
- Demonstrated understanding of systems, applications, monitoring solutions and operational characteristics of highly available and scalable systems.