SENIOR ENGINEER
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Monitor, troubleshoot, and escalate production problems affecting network infrastructure
Hands on experience on network monitoring tools like ITSM Remedy is desirable
Co-ordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution
Troubleshoot and resolve telco issues resolution to be driven by engineer
Troubleshoot, and escalate production problems affecting network infrastructure
Troubleshooting IPSEC,NAT,PAT,GRERequired SkillsGood Communication skill required
Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP
Knowledge of QOS and multicasting required
Should have experience in troubleshooting complex network issues
Experience in troubleshooting LAN technologies like VTP , STP
Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP
Complete Understating of Small scale routers and switches such as 2800 , 2900, 3750 , 3900, ASR, ISR
Should have understanding of GRE, IPsec, site to site VPN, DMVPN
Understanding of VSS.
Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches
Understanding and troubleshooting MPLS, Frame Relay
Hands on experience on network monitoring tools like ITSM Remedy etc
Hands on experience in Circuit testing required
Should have Hardware knowledge on devices like 7600,6500,Nexus Series, 3750 etc...
Ready to work in 24 7 environment.Education & Experience:Btech/Mtech qualified (favourable - IT, Computer Science, Electrical Engineering).
CCNA Routing & Switching (mandatory)
4 9 years of experience in a technical network engineering role
(1.) To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback