SaaS Administrator II (Atlassian Expertise)
2U
- Cape Town, Western Cape
- Permanent
- Full-time
- Work with customers to understand business goals and key requirements for medium complexity system enhancements, automations, and other requests.
- Troubleshoot a variety of technical issues and develop quick work-arounds and long-term solutions to address root causes with assistance from the team.
- Build and enhance medium-complexity business processes using low to no-code automation tools (e.g., Zapier, Tray.io).
- Maintain functionality of critical SaaS applications - including Jira, Slack, Confluence, Google Workspace, and Onelogin - through performing medium to high complexity updates, configuration changes, and user management
- Assist with enhancements and maintenance of high complexity automated processes and applications with support from team members
- Train and coach internal customers to self-serve creation of low complexity automations using supported tools and low complexity configuration changes in supported SaaS tools.
- Create documentation and provide training for the internal IT Helpdesk team to support and manage access for SaaS systems and tools
- Administer user accounts and policy such that we meet the proper blend of user experience and adherence business requirements
- Support audits of SaaS applications to meet compliance requirements
- Contribute to large-scale team projects by tackling individual tasks and documenting changes
- 2-5+ years' experience administering business critical SaaS Applications such as Atlassian Cloud, Google Workspace, Smartsheets, and Slack in a complex technology environment
- Excellent problem solving skills and ability to pay close attention to detail
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Strong communication abilities, verbal and written
- Excellent customer service skills
- Experience working with a diverse set of stakeholders
- Bachelor's degree or the equivalent combination of education, training, and 3-5+ years' experience in a SaaS-based environment
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
#NoBackRowThe above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.