Hotel Receptionist
Great National South Court Hotel
- Limerick
- Permanent
- Full-time
- Greeting and welcoming guests on their arrival into the hotel
- Checking in and out guests and ensuring that all information required is recorded
- Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
- Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
- Building on the great relationship with the other departments
- Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
- Dealing with enquires, requests and questions in a friendly and professional manner
- Following up on Group Bookings , Packages offers etc
- Liaising with accounts department and ensuring that billing is accurate and correct.
- Planning ahead, checking future business and confirming reservations.
- Following up on emails and where necessary make relevant bookings
- Has previous experience in a similar role and a working knowledge with Hotsoft is advantageous..
- Excellent people skills
- Is willing to learn something new and not be afraid to ask questions
- Cares enough about their new role that they will follow up on queries and enquires
- Understands the importance of communication and is fluent in English
- Exceptional customer service skills and will represent the hotel professionally at all times.
- Have full permission or hold a valid visa to work in the EU.
- Company funded educational programmes
- Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
- Advanced online training programs through our E-learning personal development platform
- Access to GN Employee Assistance & Digital Wellbeing Program
- Recruitment bonus through our GN refer a friend scheme
- Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
- Employee Social Events to celebrate our teams success together
- Industry leading complimentary meals on duty and barista style coffee
- Attractive 20% Employee discount on bar & restaurant food
- Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
- Save money and be healthy with our Bike to work scheme
- Xmas savings club
- On site parking
- Uniform provided.