Consumer Specialist-Retail
BendBroadband
- Spokane, WA
- $19.88 per hour
- Permanent
- Full-time
- Medical, Dental, Vision coverage starting on day 1 of employment!
- Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
- 3 weeks of vacation and 2 weeks of sick time per year! 5 weeks of PTO!
- Discounts on TDS services
- Tuition assistance after working with TDS for 1 year
- Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers. Uses save techniques that involve negotiation & interpersonal communication skills in order to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
- Deliver sales and retention results through providing exceptional customer service. Exceed or meet monthly goals including increased revenue and retention metrics.
- Resolves complex/escalated customer problems in partnership with other teams to ensure long term solutions to avoid future issues.
- Resolves construction related issues in our Out of Territory markets by creating and completing Triage tickets.
- Keeps current with Promotions, Products and processes necessary to meet or exceed performance metrics.
- Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
- 1+ year’s in a customer service or sales role.
- 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
- Must follow the TDS attendance guidelines to meet our customers’ needs.